Verizon Wireless has always given me great customer service in contrast with their land line brethren.
Last night, I went to a store to purchase a Motorola Q. This is a smartphone that would be useless without a data plan, so I was planning on signing up for a new contract with a new plan. I was ready to pay them $150, plus tax and double my cell phone bill each month without having to be convinced by a sales pitch. What commission-earning sales person wouldn’t jump at that?
Apparently those that work for Verizon Wireless.
Turns out I’m not eligible to sign up for a 2-year contract since I’m still in the middle of a previous contract with them. Nevermind that I can change my pricing plan any time I want during that 2-year period. So, while I’d get special pricing if I were to agree to pay money to Verizon Wireless for two more years of my life, Verizon Wireless doesn’t want anything to do with that and sent me on my way.
I know this makes sense in a strange, bureaucratic way of making people stick for the full two years of their contract before they extend it another two years. Still, why keep your customers from agreeing to remain customers for any amount of time? Sure, they’d lose out on a year of my current contract, but they gain at least a year of my money (at double the rate, remember) and breed customer loyalty. Now, they’ve lost my loyalty so they could get the last six months of my current contract.
There’s little stopping me from switching to Spring, Cingular/AT&T, or T-Mobile when my contract expires this November. They had their chance to keep their claws in me until 2009 (and probably much longer) and they blew it, for now.
6 Comments
Beware of T-Mobile. While they are good at the types of services are provide, I have heard that their phone service leaves something to be desired, like seriously desired.
Personally, I like Verizon if though they can be dicks.
Cingular has the drawback that you have to wait on hold for over an hour and listen to mindless repetious rubbish before you can talk to a human being who may care about your problem.
Good job. I typically use profanity several orders of magnitude above usual when speaking of cell phone companies.
I’ve had a problem with Verizon as well. I was prepared to hand over money for two line of service (Of which would have two of there higher priced phones, The V3c and the Q) and when i was almost done signing up, I was told that i would need to pay 500.00/per line due to my credit not being exactly prestine. So they could have had me as a new customer until ‘09 or more. But no. They decided they wanted more. So i am now with Cricket. Pay 50/month per line for all i want and can leave anytime with no fee. As i dont have a contract. I hate verizon.
When it comes down to it..u need a phone to make a call..so u need a good network..I travel all over the US & love Verizon Wireless..They are hands down the best network..as far as upgrading before your contracts up..that’s a given with any company..read your contract..& I am positive the other person should stick with cricket..bad credit sucks.
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